Roland Priestley Pty Ltd
26/12 Cecil Rd
Hornsby NSW 2077
A.B.N. 14 000 814 602
Phone 02 9482 4893
Operating hours: 9 am to 5pm weekdays, excluding public holidays.
Other times by appointment. On occasion the showroom can sometimes be unattended during office hours, if you are coming to our showroom so we can
serve you, it is advisable to call before you come or make an
appointment. (website enquiries and emails are answered on the weekends)
Mastercard,Visa, Eftpos, Amex or cash in store. (1.5% Surcharge applies to Amex)
Mastercard and Visa orders over the phone or via email for Australian customers. (conditions apply)
Secure online credit card payments using Paypal for Australian customers.(conditions apply)
Bank cheque, direct bank deposit and postal order
Personal cheque upon bank clearance or prior arrangement.
Overseas orders must be paid by IMT (no exceptions)
Please do not hesitate to contact us concerning these options
Concerning Domestic Australian Shipping: We ship Australia Wide and are happy to provide you a firm shipping quotation if you request it. Please do supply your town suburb and postcode when enquiring, as freight prices do vary greatly depending upon the delivery location. We endeavor to keep freight prices as low as possible. All website & email freight enquiries are answered promptly. We use these companies to deliver your items: Clipper Parcels, Go Logistics, E-Go, Fastway, TNT, and Australia Post.
Concerning international product enquiries.
We welcome overseas rental enquiries and will reply to them promptly. Unfortuntilty due to the difficulty and the amount of time involved in getting
accurate shipping quotes for overseas sales enquiries, the very high cost of
shipping bulky items from Australia. Roland Priestley Mobility Centre no
longer answers overseas product sales enquiries we are sorry.
Concerning Courier Delivery's: We use couriers to deliver to many of our clients. Every courier we use requires a signature to as proof of delivery. If the customer insists, the courier will leave the parcel as instructed in a spot at the delivery address without a signature. Please be advised if the courier is instructed to deliver without a signature, the customer takes full responsibility if the consignment goes missing or is stolen after delivery. It is always recommended to delver to an address where a signature can be obtained.
Special Orders/Non Stocked Items: We attempt to stock as much as possible that is displayed on our website, however not everything displayed on this website is stocked. If you wish to purchase a non stocked item, it is classified as a special order as we have to order the item in especially for you. Please note there are no returns or refunds on special orders if you change or mind or you find the product unsuitable for your needs. Payment in full is required upon receiving your order and it is non refundable once the order has been placed with our supplier. Items that are not stocked, the page at the bottom will have an astrex and NSI next to it. Eg *NSI (non stocked item)
Return Policy for stocked items: We will accept returns for change of mind or unsuitability if the item is unused and has NOT been used within 7 days of receiving the item. (some exceptions apply please read points below) If you are returning an item, all freight
must be paid by the customer for any returns or exchanges. There is also
a 10% restocking fee applicable. For any returns, the item must be in
mint brand new unused condition otherwise we will not accept it.
- After 7 days of recepit of an item we do not accept returns for change of mind or unsuitability.
- We do not accept returns for change of mind or unsuitability once the item has been put into service and has been used.
- We do not at all accept returns for change of mind or unsuitability for any hygiene items including toilet and shower products and cushions.
- We do not accept returns for change of mind or unsuitability for items sold in excess of $2000.00.
- We do not accept returns for change of mind or unsuitability on any item that requires fitting/installation after the item has been fitted or installed.
- We do not accept returns for change of mind or unsuitability for goverment or institutional orders.
- EBAY: We do not accept returns for change of mind or unsuitability for items sold though Ebay.
Any questions concerning returning items please do not hesitate to contact us.
CLICK HERE for Google directions to our showroom.
When entering number 12 Cecil Rd complex. 1) Drive down the drive way and turn left between the buildings. 2) drive 50 meters and you will see 4 car ramps, please use the ramp on the right hand side heading upward. 3) Park in our allotted spot #26 or right outside our roller door. Just follow the Roland Priestley signs with the red arrow.
PUBLIC TRANSPORT: Hornsby Railway Station is the closest station, we are a 2.2km walk from the station. You can also catch a 575 Shorelink bus from Hornsby Station to Hornsby Hospital and its a 600 metre walk. Upon prearrangement I will pick up customers from Hornsby station, bring you to our showroom and return you to Hornsby station. There is no charge for this service. Meeting Place Hornsby station: When exiting train turnstiles turn right, cross pedestrian crossing and wait on the corner of Station St, there is a seat down just a little further down near the Habitat shop.
If you live in the greater Sydney metropolitan area, we offer a no obligation, free home demonstrations on some of our electric mobility products. Conditions, availability, distance and product price limits apply. We also offer service and backup on the items which we supply in the Sydney Metropolitan area.