Product Warranties.

Roland Priestley Pty Ltd distribute a great number of products from many manufacturers or distributers. Product warranties vary depending on the item and the distributer. Usually most product warranties are for 12 months, sometimes longer for new items, some battery warrantys are for only 6 months. It depends on the item. Always best to check before purchase, do not assume.

If there is a warranty issue with any item, Roland Priestley Pty Ltd will on your behalf seek claim from the company that issues the warranty for a particular product. 

Mobility Scooters and Power Wheelchairs:  Roland Priestley Mobility Centre is located in Hornsby NSW which is a northern suburb of Sydney. For scooters/powerchairs priced over $2500.00 Roland Priestley Mobility Centre offeres free in home 12 months warranty call outs for new vehicles in the Sydney Metroplitan area only. Scooters/powerchairs priced under $2500.00 it is the clients resonsibility to return the scooter/powerchair to Roland Priestley Mobility Centre for warranty repairs. If you choose to purchase an scooter/powerchair outside of the Sydney Metro area please be aware that Roland Priestley Mobility Centre cannot offer local back up warrany and support in your local area. It is the clients resonsibility and cost to transport the scooter/powerchair and from Roland Priestley Mobility Centre in Hornsby for warranty repairs. 

For the first 12 months of any brand new complete product, Roland Priestley Pty Ltd will provide free labour for the repair or replacement of any new warranty claim when that labour is performed by Roland Priestley Pty Ltd. (Excludes replacement parts)

Warranty Exlusions: 

1) Damage caused by abuse, misuse, negligence or accident.

2) Improper maintenence or maitenence carried out by non approved persons

3) Improper operation or storage

4) Commercial Use

5) Overloading of  products

6) Labour costs associated by non Roland Priestley Pty Ltd staff.

7) Freight to and from Roland Priestley Pty Ltd for a warranty claim is at the purchasers expense. If in case the item was received brand new in faulty condition, Roland Priestley Pty Ltd will pay all of the freight for return of the item and back to the client as long as Roland Priestley Pty Ltd is notified within 7 days of receiving the item. If the claim is made ourside of the 7 days, the client is responsible for the freight costs to and from Roland Priestley Pty Ltd.

Please note, warranty covers the purchaser for faulty products or manufacturing defects only. (for the specified time) Warranty does not cover the customer for accidental damage as is outlined above or any maitenence adjustments.

Any questions please feel free to contact Roland Priestley Pty Ltd.